FAQs Geberit Home
To the Geberit Home App
Do you have any questions about the Geberit Home app? Find useful answers to the most frequently asked questions here.
Would you like more information or a personal consultation? Geberit customer service is happy to help you by phone or e-mail.
YOUR QUESTIONS AND OUR ANSWERS ABOUT THE GEBERIT HOME APP
WHAT IS THE DIFFERENCE BETWEEN THE GEBERIT HOME APP AND THE GEBERIT AQUACLEAN APP?
With the Geberit Home app, you can find all Geberit applications in just one app. The user guidance has been optimized with clear, large tiles and is characterized by intuitive operation.
WHAT BENEFITS DO I GET FROM THE GEBERIT HOME APP?
- The Geberit Home app supports you in taking your first steps with your AquaClean shower toilet. It provides you with an easy way to register your device so that you can benefit from an extended warranty period. In the app, you will also find helpful information on how to maintain and care for your device.
WHAT FUNCTIONS CAN I PERFORM FOR MY AQUACLEAN WITH THE GEBERIT HOME APP?
- Remote control of your Geberit AquaClean shower toilet
- Setting a personal profile
- Making Basic Settings
- View user manuals
- Carry out maintenance work (e.g. descaling, filter replacement)
- Watch functional films (e.g. for descaling)
- Read maintenance and care instructions
- Look up service and contact information
HAVE INSTALLED THE GEBERIT AQUACLEAN APP. CAN I CONTINUE TO USE IT?
We recommend that you switch to the Geberit Home app. In the future, there will only be one app and the Geberit AquaClean app will no longer be supported.
HOW DO I CONNECT MY AQUACLEAN TO THE GEBERIT HOME APP?
The connection is made via the Bluetooth function (BLE, Bluetooth Low Energy). On your smartphone, turn on Bluetooth and location sharing. The next steps will be shown in the app.
WHY DO I HAVE TO ACTIVATE LOCATION SHARING TO USE THE GEBERIT HOME APP?
Bluetooth Low Energy (BLE) is connected to location services on Android devices. The reason for this is beacons (a technology from Google that is based on BLE technology). Therefore, it is necessary for every Android device to enable location sharing in order to use an app whose components work with BLE. Geberit does not use location sharing.
WHERE CAN I DOWNLOAD THE GEBERIT HOME APP?
The Geberit Home app is available for Android and iOS smartphones in the respective app store.
HOW DOES GEBERIT ENSURE SECURITY AND DATA PROTECTION?
Geberit apps and IoT services are developed and operated in accordance with high security standards. In addition, a review is carried out at regular intervals by external, independent cyber security specialists. The development and operation of Geberit apps and IoT services complies with the GDPR guidelines. For more information, please refer to the Terms of Use and Privacy Policy.
General information about the Geberit Home App